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     Day One: Dealing with Violence in the Workplace

                                      Day One: 8 Hours  (D.A.R.T.) De-Escalation And Response Training

 

1.) Intro of presenter and participants 

2.) Goals and Objecives of the program.      

3.) The 5 Levels of Workplace Violence 

4.) (D.A.R.T.) De-Escalation And Response Training. 

     What the program is and how employees can

      use the techniques ... 1 Hour 45 min.

 

     10-15 min break

 

5.) Workplace Violence Job Hazard Analysis (Questionnaire)    

6.) The importance of Law Enforcement relationship

7.) Question answer period  ..... 1 Hour 45 min.

 

       - LUNCH -

 

8.)  The Art of Communication and De-Escalation

9.)  What is “Emotional Intelligence.” and the 5 Domains

10.) Kinetic body language

11.) Defusing and redirect turbulent behaviors *( D.A.R.T.)  ...45 min

 

 

       10-15 min break

 

12.) ( D.A.R.T.) Workplace Violence Psycho-Dynamic Role play

13.) When to call Law Enforcement 

14.) Question answer period

15.) Overview of the day & offering“Certificates of Completion.” 1 Hour 45 min.

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